Moderated mediation effects of individual differences towards turnover intention in social security organization of Iran
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Date
2019
Authors
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Publisher
Universiti Teknologi Malaysia
Abstract
Technology acceptance and its consequence on organizational outcome and individual behaviours have attracted researchers in psychological and managerial science. Managers need to pay attention in changing individual behaviours when utilizing technology. Although technology acceptance model and its consequence have received much attention in voluntary usage there is a limited study to evaluate the consequences of acceptance or resistance of IT implementation in mandatory usage situation. It is claimed that psychological contract is a powerful predictor to turnover intention. On the other hand, based on literature, demographic variables are usually accepted as influential determinants pertaining to usage of information technology, psychological contract and organizational commitment. It seems that there is a lack of study to address examination on the relationship between technology acceptance and turnover intention by considering mental characteristics and demographic variables. The purpose of this study is to consider the relationship between core construct of technology acceptance model; perceived ease of use, perceived usefulness and attitude towards using IT. It also attempts to evaluate the relationship between attitude towards using IT and work related outcome including psychological contract, organizational commitment and turnover intention. Moreover, this study examines moderating effect of demographic variable on the relationship between the core construct of technology acceptance model. Using a quantitative methodology, 300 operational employees in the social security organization in Iran participated and completed the survey. Confirmatory Factor Analysis (CFA) was used to verify the construct validity of the instrument, while composite reliability confirmed its reliability. Besides that, the co-relational analysis and Structural Equation Modeling (SEM) were used to examine the research hypotheses. The results of the study indicate that attitude towards using information technology affects psychological contract, organizational commitment and turnover intention. The relationship between perceived ease of use and attitude towards using IT is moderated by age and tenure. Meanwhile, psychological contract and organizational commitment are mediators between attitude towards using information technology and turnover intention. The outcomes of this research would enable human resource (HR) managers to set up policies and rules to better influence the facets deemed most important to establishing psychological contract and organizational commitment as well as reduce turnover intention among employees. However, as a most important theoretical contribution, this study combines technology acceptance model with work related outcome containing organizational commitment, psychological contract and turnover intention. The finding of the study can be enhanced by measuring additional dimensions, such as perceived organizational support, self-efficacy, organizational culture and job involvement.
Description
Thesis (PhD. (Management))
Keywords
Organizational commitment, Organizational change—Research, Labor turnover