dc.contributor.author	Wan Mahmood, Wan Yusoff
dc.date.accessioned	2023-08-14T02:40:39Z
dc.date.available	2023-08-14T02:40:39Z
dc.date.issued	2016
dc.description	Thesis (PhD. (Facilities Management))
dc.description.abstract	There is an increasing trend for construction firms to practice total quality management as an initiative to solve problems of quality in the construction industry and to meet the client requirements continuously. However, construction firms still faced problems in terms of it's implementation. The implementation of the total quality management's philosophy in the organization requires a cultural change and it is identified as an important aspect for the development of total quality. To implement these changes construction firms must identify the factors and its main activities that contributes towards the development of quality culture within their organizations. The study was carried out to achieve four objectives. Firstly is to identify the importance and the level of implementation of factors and its main activities that influence the development of a quality culture. Secondly to identify the perception on the importance and the level of implementation of the quality culture practices in the construction industry. Thirdly to examine the relationship between the level of implementation of the factors and its main activities in the development of quality culture with the level of implementation of quality culture practices in the construction industry. Lastly to develop Structural Equation Model between the importance of the factors and its main activities in the development of quality culture with the quality culture practices in the construction industry. The research methodologies used in order to achieve those objectives involved literature review, interviews with eight industry's experts and a questionnaire survey of 600 construction firms. Data obtained were analyzed using descriptive analysis techniques, calculating the value of the relative importance index, and analysis using SEM-PLS method. The study has identified nine factors that influence the development of quality culture in a construction firm which are leadership and top management commitment, customer focus, teamwork, employee's involvement, training and education, strategy and quality policy, organizational structure, communication, and continuous improvement. Forty-two main activities were identified in the process of quality culture development. The study has shown that there is a significant relationship between the factors of leadership and top management commitment, continuous improvement, employee involvement, and teamwork with a quality culture practices
dc.description.sponsorship	Faculty of Geoinformation and Real Estate
dc.identifier.uri	http://openscience.utm.my/handle/123456789/577
dc.language.iso	other
dc.publisher	Universiti Teknologi Malaysia
dc.subject	Construction industry--Management
dc.subject	Total quality management
dc.subject	Total quality control
dc.title	Pembangunan budaya kualiti dalam firma pembinaan
dc.type	Thesis
dc.type	Dataset

Pembangunan budaya kualiti dalam firma pembinaan

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